We came in at 10 am on Sunday. The lines weren't too bad but the manager still had to point out customers that were waiting to be helped. Once we were helped were ended up with donuts that treated like they were several days old. Thoroughly depressing! Now I don't want either coffee or donuts from dunkin.
(2)
Kristie L.
As I pulled up to the drive thru (After ordering), the worker was on his PERSONAL cell phone while handing me my latte. Once I was handed my latte, he gave me a blank stare. I then had to remind him that I also ordered donuts. Once he finally gave me my donuts, once again, he gave me ANOTHER blank stare. Then, I had to REMIND him that I didn't pay for my order. After I finally paid for my order, there was no goodbye or thank you from the worker, just another blank stare and he was already moved on to the next order. 1 bad experience.
(2)
Hope L.
The drive thru is always long in the morning so if I feel like it I just go inside. The customer service is pretty good here. I've yet to encounter a rude employee. They keep the restaurant appearance up and the counter is never dirty. Coffee has always been fresh. Food good. Haven't really bought many donuts here but the few I did get were good (glazed, cake and chocolate) No complaints from me.
(3)
Peaches P.
Mmmmmm mmmmmm deliciousness! This location rocks; friendly plus fast service! My order was hot and scrumptious. Baskin Robins is also conveniently located in the same venue w/Dunkin Donuts~~try the Tropical Banana Smoothie, soooo good. :))) Would/Will definitely return if I'm on this side of town again!
(5)
Bri H.
I love this location. I always come here to get K-Cups for the office and donuts for my guys at work (when they are acting right :P). My nickname there has now become "K-Cup lady" haha. Overall, it is very clean, the customer service is impeccable, service is always speedy, and I never leave without a smile. The employees who work there are keepers and have wonderful personalities! The quality of the food and drinks are always fresh/created correctly every time. This location has a convenient drive thru that is super speedy. They also have a Baskin Robbins section you can enjoy anytime of the year. I can't wait for summer now!! Point, blank, period ..... My all time favorite DD location to go to! Favs: Iced Caramel Lattes Would Change: Keep doing what you're doing ::thumbs up::
(5)
Nicole K.
If you note my last review (lipstick on lid) then this shouldn't be a surprise - but should be a warning sign. Today I go to get my usual, and since during the morning rush hours they can mess up my order (skim w/ no sugar all too often turns into cream w/ sugar), I take a quick sip prior to leaving the store (or pulling away from the drive thru). This time I didn't taste sugar, but I did taste soap. Just to make sure it wasn't the lid, I took the lid off and took another sip. Soap again. I am not the type to be overly picky or take items back, but this was like sucking on a bottle of palmolive. I walked back up to the counter and explained to the manager (possibly owner) that my coffee tasted like soap, and I am not sure where the issue lies, but I would like a different cup of coffee. He looked at me like I was growing a horn out of my forehead. When it was obvious he wasn't getting what I was saying, I repeated it (kindly, but with a little more assertion). His answer? "Well, you got skim milk. Skim is mostly water."..... My rebuttal: "You are correct, Sir. But this tastes like SOAP, not water. Can I get a new coffee please?" Insert snarl from manager/owner. He finally takes my cup and dumps it out. Then he takes his time to get me another. While I was waiting for my new soap-less coffee, I witness the following: An employee was taking cups that were filled with coffee (maybe they were soap returns, or left on the tables, etc), dumping the contents into the sink, rinsing out the cups.....AND THEN PUTTING THE CUPS BACK INTO THE CUP DISPENSER FOR THE NEXT CUSTOMER. Are you F@%king kidding me?????? Who does that? Needless to say, as soon as one of the employees (female) noticed my horrified look, she whispered into the other employees ear to (presumably) stop. He looked at me, stopped what he was doing, and walked away. Just submitted a complaint to the local county health department......Steer clear of this place. There are plenty of other Dunkin Donuts nearby.
(1)
Michelle W.
This is a pretty good Dunkin' Donuts they're pretty clean and friendly and I've never had any issues here is a great place just to come get a donut and some coffee although their coffee is not based with the French Manella they only give you the syrup is still pretty good I have no complaints I've never come here and had a bad donut before so until that happens I am a happy fat customer
(5)
Tasha C.
I usually don't write reviews for chains, but my 2 experiences in the drive thru in the last 4 days warrant a review! 1) Service at the drive thru is incredibly fast and easy, even when my ordering is not the most coherent. 2) The line went really quickly on a weekday, and the order was completed accurately and efficiently. And with a smile! 3)Well blended iced coffee, and the cream cheese was actually spread, not just slabbed on there in excess, as is my usual experience with bagels ordered out. I will definitely be supporting this DD in the future.
(4)
Angie P.
I can't believe I am actually writing a review for DD, considering I'm such a Starbucks addict! My friend lives near this DD & since there's not a Starbucks close by, I had to stop in here. Luckily, they do have flavored coffee & I opted for a caramel latte. I was pretty pleased with the taste & thankfully, temperature wise it was hot. Prices fall in line with Starbucks. Yes, as others mentioned, this location has a drive-thru. For a Saturday morning at 7:30-ish AM, I was surprised they weren't busy.
(3)
YuTing L.
Got a grilled cheese sandwich, it came out alll soggy and greasy Not a place for cheese sandwich.
(1)
Mohd I.
One of the better dunkin donuts. Good service and good donuts. :)
(5)
John A.
Had a newbie today who messed up my hazelnut iced coffee, will give them another chance tomorrow. That's not it for sure
(2)
Tisha S.
stop thru for a coffee fix. it actually really nice inside. festive you can say lol.. service wasn't slow, but they took care of their guests, so i don't mind waiting for good service. didn't feel rushed and they even asked if i wanted soy or reg milk.. most places just assume you want reg milk.
(3)
Lorena H.
The only dunkin donuts nearby that has dozens of blueberry cake donuts! I live in greenbelt and all of them are sold out or have 2 left. :-) :-)
(5)
Alexander W.
The breakfast sandwhiches are delicious, ice cream and donunuts u can never go wrong. My only problem are the hash browns!! They taste like horrible. Does anyone actually like those?
(5)
Carlton H.
So, this Dunkin Donuts probably took a couple of years to open for some odd reason. Right across from the metro, on Central Avenue, the building sat for a long time before they finally opened it up It has a drive thru; making it handy to grab a $2 coffee before you hit the DC line, as you drive to work. The one criticism is that they need to have pictures of the donut choices at the drive thru - instead, it is on their sandwiches. I grew up in NC where the only true donut was Krispy Kreme - but I have learned to accept substitutes, such as DD.
(4)
Olivia D.
You know you're a regular when you can say hi to a staffer by name and the manager hooks you up with discounted iced coffees. This is probably the only place in the whole world I can call myself a true regular... besides the grocery store. We go here at least weekly for coffee and sometimes for ice cream. The reasons why this Dunkin' surpasses other local Dunkin's is that it has a drive thru. If you've read my College Park Starbucks review, you know that drive thru coffee places hold a special place in my heart. This Dunkin' also uses automated dispensers for cream and sugar and coffee, so that the creaminess and sweetness of your coffee does not depend on the heavy handedness of the worker, which is not always reliably standardized. Now the reason why Dunkin's across the world surpass other similar outfits is because the coffee is cheap and good. Starbucks is good, but not cheap. 7-eleven and gas stations are cheap, but not good. Dunkin' is your perfect everyday coffee. Dunkin' also has the best cheap iced coffee around. McDonald's doesn't compare. BK's Mocha Joe is pretty good, but they pour it out of a pitcher for goodnessakes. The donuts here, naturally, are fluffy and good, and also... their bagels are surprisingly soft and chewy. I've only ever had one bad experience here and that was when a new guy apparently had his ears disconnected from his brain, as I had asked for chocolate chip cookie dough and was given cookies-n-cream, and as I had asked for mint chocolate chip and was given chocolate chip. Oh, and he left the paper wrapper that separates the stacked cones INSIDE the cone that he used. But I don't hold him against the store, since I haven't seen him since that time. I love Dunkin' Donuts. The DC area definitely needs more of em.
(5)
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Address :9183 Central Ave
Capitol Heights, MD, 20743
Josh B.
We came in at 10 am on Sunday. The lines weren't too bad but the manager still had to point out customers that were waiting to be helped. Once we were helped were ended up with donuts that treated like they were several days old. Thoroughly depressing! Now I don't want either coffee or donuts from dunkin.
(2)Kristie L.
As I pulled up to the drive thru (After ordering), the worker was on his PERSONAL cell phone while handing me my latte. Once I was handed my latte, he gave me a blank stare. I then had to remind him that I also ordered donuts. Once he finally gave me my donuts, once again, he gave me ANOTHER blank stare. Then, I had to REMIND him that I didn't pay for my order. After I finally paid for my order, there was no goodbye or thank you from the worker, just another blank stare and he was already moved on to the next order. 1 bad experience.
(2)Hope L.
The drive thru is always long in the morning so if I feel like it I just go inside. The customer service is pretty good here. I've yet to encounter a rude employee. They keep the restaurant appearance up and the counter is never dirty. Coffee has always been fresh. Food good. Haven't really bought many donuts here but the few I did get were good (glazed, cake and chocolate) No complaints from me.
(3)Peaches P.
Mmmmmm mmmmmm deliciousness! This location rocks; friendly plus fast service! My order was hot and scrumptious. Baskin Robins is also conveniently located in the same venue w/Dunkin Donuts~~try the Tropical Banana Smoothie, soooo good. :))) Would/Will definitely return if I'm on this side of town again!
(5)Bri H.
I love this location. I always come here to get K-Cups for the office and donuts for my guys at work (when they are acting right :P). My nickname there has now become "K-Cup lady" haha. Overall, it is very clean, the customer service is impeccable, service is always speedy, and I never leave without a smile. The employees who work there are keepers and have wonderful personalities! The quality of the food and drinks are always fresh/created correctly every time. This location has a convenient drive thru that is super speedy. They also have a Baskin Robbins section you can enjoy anytime of the year. I can't wait for summer now!! Point, blank, period ..... My all time favorite DD location to go to! Favs: Iced Caramel Lattes Would Change: Keep doing what you're doing ::thumbs up::
(5)Nicole K.
If you note my last review (lipstick on lid) then this shouldn't be a surprise - but should be a warning sign. Today I go to get my usual, and since during the morning rush hours they can mess up my order (skim w/ no sugar all too often turns into cream w/ sugar), I take a quick sip prior to leaving the store (or pulling away from the drive thru). This time I didn't taste sugar, but I did taste soap. Just to make sure it wasn't the lid, I took the lid off and took another sip. Soap again. I am not the type to be overly picky or take items back, but this was like sucking on a bottle of palmolive. I walked back up to the counter and explained to the manager (possibly owner) that my coffee tasted like soap, and I am not sure where the issue lies, but I would like a different cup of coffee. He looked at me like I was growing a horn out of my forehead. When it was obvious he wasn't getting what I was saying, I repeated it (kindly, but with a little more assertion). His answer? "Well, you got skim milk. Skim is mostly water."..... My rebuttal: "You are correct, Sir. But this tastes like SOAP, not water. Can I get a new coffee please?" Insert snarl from manager/owner. He finally takes my cup and dumps it out. Then he takes his time to get me another. While I was waiting for my new soap-less coffee, I witness the following: An employee was taking cups that were filled with coffee (maybe they were soap returns, or left on the tables, etc), dumping the contents into the sink, rinsing out the cups.....AND THEN PUTTING THE CUPS BACK INTO THE CUP DISPENSER FOR THE NEXT CUSTOMER. Are you F@%king kidding me?????? Who does that? Needless to say, as soon as one of the employees (female) noticed my horrified look, she whispered into the other employees ear to (presumably) stop. He looked at me, stopped what he was doing, and walked away. Just submitted a complaint to the local county health department......Steer clear of this place. There are plenty of other Dunkin Donuts nearby.
(1)Michelle W.
This is a pretty good Dunkin' Donuts they're pretty clean and friendly and I've never had any issues here is a great place just to come get a donut and some coffee although their coffee is not based with the French Manella they only give you the syrup is still pretty good I have no complaints I've never come here and had a bad donut before so until that happens I am a happy fat customer
(5)Tasha C.
I usually don't write reviews for chains, but my 2 experiences in the drive thru in the last 4 days warrant a review! 1) Service at the drive thru is incredibly fast and easy, even when my ordering is not the most coherent. 2) The line went really quickly on a weekday, and the order was completed accurately and efficiently. And with a smile! 3)Well blended iced coffee, and the cream cheese was actually spread, not just slabbed on there in excess, as is my usual experience with bagels ordered out. I will definitely be supporting this DD in the future.
(4)Angie P.
I can't believe I am actually writing a review for DD, considering I'm such a Starbucks addict! My friend lives near this DD & since there's not a Starbucks close by, I had to stop in here. Luckily, they do have flavored coffee & I opted for a caramel latte. I was pretty pleased with the taste & thankfully, temperature wise it was hot. Prices fall in line with Starbucks. Yes, as others mentioned, this location has a drive-thru. For a Saturday morning at 7:30-ish AM, I was surprised they weren't busy.
(3)YuTing L.
Got a grilled cheese sandwich, it came out alll soggy and greasy Not a place for cheese sandwich.
(1)Mohd I.
One of the better dunkin donuts. Good service and good donuts. :)
(5)John A.
Had a newbie today who messed up my hazelnut iced coffee, will give them another chance tomorrow. That's not it for sure
(2)Tisha S.
stop thru for a coffee fix. it actually really nice inside. festive you can say lol.. service wasn't slow, but they took care of their guests, so i don't mind waiting for good service. didn't feel rushed and they even asked if i wanted soy or reg milk.. most places just assume you want reg milk.
(3)Lorena H.
The only dunkin donuts nearby that has dozens of blueberry cake donuts! I live in greenbelt and all of them are sold out or have 2 left. :-) :-)
(5)Alexander W.
The breakfast sandwhiches are delicious, ice cream and donunuts u can never go wrong. My only problem are the hash browns!! They taste like horrible. Does anyone actually like those?
(5)Carlton H.
So, this Dunkin Donuts probably took a couple of years to open for some odd reason. Right across from the metro, on Central Avenue, the building sat for a long time before they finally opened it up It has a drive thru; making it handy to grab a $2 coffee before you hit the DC line, as you drive to work. The one criticism is that they need to have pictures of the donut choices at the drive thru - instead, it is on their sandwiches. I grew up in NC where the only true donut was Krispy Kreme - but I have learned to accept substitutes, such as DD.
(4)Olivia D.
You know you're a regular when you can say hi to a staffer by name and the manager hooks you up with discounted iced coffees. This is probably the only place in the whole world I can call myself a true regular... besides the grocery store. We go here at least weekly for coffee and sometimes for ice cream. The reasons why this Dunkin' surpasses other local Dunkin's is that it has a drive thru. If you've read my College Park Starbucks review, you know that drive thru coffee places hold a special place in my heart. This Dunkin' also uses automated dispensers for cream and sugar and coffee, so that the creaminess and sweetness of your coffee does not depend on the heavy handedness of the worker, which is not always reliably standardized. Now the reason why Dunkin's across the world surpass other similar outfits is because the coffee is cheap and good. Starbucks is good, but not cheap. 7-eleven and gas stations are cheap, but not good. Dunkin' is your perfect everyday coffee. Dunkin' also has the best cheap iced coffee around. McDonald's doesn't compare. BK's Mocha Joe is pretty good, but they pour it out of a pitcher for goodnessakes. The donuts here, naturally, are fluffy and good, and also... their bagels are surprisingly soft and chewy. I've only ever had one bad experience here and that was when a new guy apparently had his ears disconnected from his brain, as I had asked for chocolate chip cookie dough and was given cookies-n-cream, and as I had asked for mint chocolate chip and was given chocolate chip. Oh, and he left the paper wrapper that separates the stacked cones INSIDE the cone that he used. But I don't hold him against the store, since I haven't seen him since that time. I love Dunkin' Donuts. The DC area definitely needs more of em.
(5)